Refund policy

Return & Refund Policy Effective Date: __________ Thank you for shopping with us! We aim to provide a satisfying shopping experience. By placing an order, you agree to the policy below. 1. Return Period Most items: 30 days from delivery date. Sale/Clearance items: Final sale, no returns or exchanges. 2. Eligibility To be eligible for a return, your item must be: Unused, undamaged, and in original condition; With all original tags, labels, packaging & accessories; Not custom-made, personalized, or hygiene-sensitive items (e.g., underwear, opened beauty products). 3. Refund Details Method: Original payment method (credit card/PayPal/etc.). Processing time: 5-7 business days after inspection of your return. Shipping fees: Buyer’s remorse: Customer covers return shipping; original shipping is non-refundable. Defective/wrong item: We cover return shipping; full refund including original shipping. 4. Exchanges Exchanges for same item, different size/color (subject to stock). Request within 30 days; price difference will be charged or refunded. 5. Damaged/Defective Items Contact us within 48 hours of delivery with photos (item + packaging + shipping label). We offer free replacement or full refund (including shipping). 6. International Orders International customers are responsible for return shipping, customs duties & taxes (except for our errors). Always contact us first for return address & label to avoid loss. 7. Contact Us Email: __________Support hours: Mon-Fri, 9:00-18:00 (UTC+8) 8. Policy Changes We reserve the right to update this policy at any time. Changes take effect upon posting.