SOLUTIONS TO YOUR QUERIES

Frequently Asked Questions

Our FAQ section is designed to provide clarity and support, helping you easily navigate our services and make informed decisions with confidence.

Shipping & Delivery

Where does Capsule Castle ship from?

The Capsule Castle factory is located in Qingzhou, Shandong Province, China. The primary shipping ports used are Qingdao Port and Shanghai Port.



How long does delivery take?

The standard lead time is 20–45 days, depending on the specific model and any customization requirements. After payment is received, production typically takes around 30 days. Orders with customised finishes or colours may take slightly longer. The sales team can give you a precise estimate based on your order. Once production is complete, transit time to your destination depends on your location and chosen shipping method (sea or land/rail).

What shipping methods are available?

Two shipping methods are available.

  • Sea transport: This covers most destinations worldwide, including Europe, the United States, Canada, Dubai, Saudi Arabia, South America, Vietnam, Thailand, the Philippines, Australia, New Zealand, South Korea, and Japan.
  • Land and rail transport: This mode is used for inland countries such as Russia, Azerbaijan, Kazakhstan, and Mongolia. Due to geographical reasons, inland countries typically use land and rail transport, while sea transport is less feasible.
Are the houses delivered as a complete unit or in modular form?

Units are typically delivered in modular form. This allows one 40-foot HQ container to carry 3 capsules, which is highly cost-effective, especially for bulk purchases. Assembly drawings, video tutorials, and online technician support are provided to make putting the units together straightforward on-site.

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Installation & Land

Can I put a capsule house on my land?

From a structural standpoint, yes, Capsule Castle’s units are designed to be placed on virtually any terrain without a traditional foundation. They can be installed on mountain peaks, in forest clearings, on beaches, and in desert environments. Whether you are legally permitted to do so depends on your local planning and zoning rules. Capsule Castle recommends consulting with local authorities or a contractor to confirm what is allowed on your specific plot before ordering.

Does Capsule Castle install the units on-site?

On-site installation is not included in Capsule Castle’s standard service. The company provides detailed assembly drawings, step-by-step video tutorials, and online technician support to make the installation process manageable without on-site engineers. Agents and resellers are also welcome to visit the factory for free hands-on training before installing units for their clients.

What utilities do I need to connect on-site?

Once assembled, the unit simply requires connection of water and electricity on-site. 100% industrialised production means the capsule is ready for immediate use after those basic utility connections are made. Before delivery, Capsule Castle sends instructions and drawings to help you plan your water, electricity, and other infrastructure in advance.

Does the capsule house require a concrete foundation?

No. Capsule Castle’s units are engineered to be installed without a conventional concrete foundation. This is a key design advantage as it minimises ground disturbance, eliminates construction waste, and makes it possible to site the unit in locations where traditional buildings would be impossible or environmentally damaging. Note that local regulations may still impose their own ground-preparation requirements depending on your area.

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Pricing & Payment

How much does a Capsule Castle capsule house cost?

The final price depends on the model you choose, any customisation options, and the quantity ordered. Capsule Castle offers competitive pricing across its full range, from single-deck units to larger expandable models. Shipping fees are calculated separately based on your destination, order size, and shipping method. The best way to get an accurate figure is to contact the sales team with your specific requirements, and they will provide a tailored quote. The modular shipping method also keeps logistics costs significantly lower than most comparable products.

Can I get a price breakdown for the different capsule house models?

Capsule Castle manufactures several models, including the Capsule House S series , Capsule House E series, Capsule House C series,Capsule House A series. Pricing varies by model, specification, and order volume. Contact the sales team directly via email atsales@shengcheng-alu.com or on WhatsApp at +86 17388675893 to receive model-specific pricing for your project.

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Legal Permits & Regulations

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Legal Permits & Regulations

Frequently asked question

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Frequently asked question

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Frequently asked question

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