Shipping Policy

1. Processing Time

• Orders are processed within 1-3 business days (Mon-Fri, excluding holidays).
• Weekend/holiday orders will be processed on the next business day.
• During sales/pre-orders, processing may be delayed by 2-5 business days.

2. Shipping Destinations

• Domestic: Mainland China, Hong Kong, Macau, Taiwan.
• International: Most countries/regions worldwide (checkout page available countries only).
• Exclusions: PO boxes, military addresses, remote islands.

3. Shipping Costs

• Domestic:
  • Free shipping on orders over ____ CNY.
  • Flat rate ____ CNY for orders under ____ CNY.
  
  
• International:
  • Calculated at checkout based on destination, weight & method.
  • Customer is responsible for import duties, taxes & customs fees.
  
  

4. Delivery Methods & Estimates

• Delivery times are estimates only and not guaranteed. Delays may occur due to weather, customs, or carrier issues.

5. Order Tracking

• A tracking number will be emailed to you once your order shipsShopify.
• Please allow 24 hours for tracking information to update.

6. Lost/Damaged Packages

• Lost: Replacement or full refund if package is not delivered within 30 days of shipping.
• Damaged/Incorrect: Contact us within 48 hours of delivery with photos (item + packaging + label) for replacement or refund.

7. Modifications & Cancellations

• Unshipped: Address/items may be modified or order canceled via customer service.
• Shipped: No modifications/cancellations. Returns accepted per our Return Policy.

8. Holidays & Force Majeure

• Shipping suspended during major holidays (e.g., Spring Festival, National Day).
• We are not liable for delays caused by natural disasters, pandemics, or carrier strikes.

9. Contact Us

10. Policy Updates